Delivery Policy

1.    We may use different service providers to deliver our goods. All our delivery options are available at the checkout for your order.
 
2.    Your estimated delivery time will be established within your confirmation email. If no such date is received in the email, then we operate on the automatic presumption that you will receive your order within 7 to 14 days of it being placed. If we are unable to deliver within 7 to 14 days, we will contact you.
 

2.1 If such occurs, you will have the option of cancelling your order for a full refund on the items not dispatched, or continuing to wait for your order to arrive.

 
3.    In some instances, in which we are unable to fulfil your order due to a lack of available stock, we will contact you either with alternatives or to suggest a later dispatch when new stock arrives in-store. If neither of these options are available, then a full refund on the item(s) concerned will be issued.
 
4.    Goods are deemed to be at your risk from the time of delivery.
 
5.    Where goods arrive to you damaged or missing. You are required to inform us within 7 days of your goods being delivered in order for us to process your claim. We require a photograph of the outer packaging and the damage to the goods inside of the packaging. This information is to be sent to sales@peejaypets.co.uk. Failure to supply this information within the designated time scale will result in your claim being denied.
 
 
 

Delivery Charges

 
6.    Our delivery charges are as follows:

Up to 3kg Standard UK Delivery (3 to 5 working days): £4.35

3kg – 20kg UK Mainland Delivery: £5.99

21kg – 40kg UK Mainland Delivery: £11.98

41kg – 60kg UK Mainland Delivery: £17.97

3kg – 20kg Northern Ireland, Scottish Highlands & Islands*: £14.99

21kg – 40kg Northern Ireland, Scottish Highlands & Islands*: £29.98

41kg – 60kg Northern Ireland, Scottish Highlands & Islands*: £44.97

3kg – 20kg Channel Islands & Republic of Ireland*: £15.99

21kg – 40kg Channel Islands & Republic of Ireland*: £31.98

41kg – 60kg Northern Ireland, Scottish Highlands & Islands*: £47.97

* for detail of postcodes covered in these areas click here.